How do I return?

To request a return, please contact our support team or submit the return request form.

Returns are available within 30 days of delivery for customers who completed the online suitability questionnaire prior to purchasing and followed the recommended usage guidelines.

Our team will review the request and provide instructions for the return process.

What items are returnable?

• Return requests must be made within 30 days of delivery

• The product must include all original components and accessories

• The item must not show signs of misuse or damage

What items are non-refundable?

• Products purchased without completing the online suitability questionnaire

• Products purchased against the recommended questionnaire results

• Items showing signs of misuse, damage, or missing components

• Discounted or promotional items (if applicable)

The item I received is damaged.

If the purchased product is faulty, reach out to us within 7 days of delivery.

Can the items be exchanged?

At this time we do not offer direct exchanges.

If you would like a different product option, please submit a return request (if eligible) and place a new order.

What are the refund options

• Refund to the original payment method

• Store credit (if applicable)

How do I ship back the items?

If your return request is approved, our team will email you detailed instructions on how to return the product.

Customers are responsible for securely packaging the item and returning it with all original components and accessories.

Return shipping instructions and the return address will be provided after the return request has been reviewed and approved.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified by email regarding the approval or rejection of the refund.

If approved, refunds are typically processed within 5–7 business days.